We believe in justice for all.
We seek to develop an ethic of care.
Within our team and for the people we serve. Between case managers and participants who use our tools. Within the wider communities in which we work. We believe communities will benefit when individuals who come into contact with the justice system are supported in getting help, not simply punished.
We believe in careful technology.
For too long, the design of technology in the criminal justice system has not considered the lives of either the poor or people of color. It has often been used to punish individuals, not improve outcomes. We believe we can do better. We use technological efficiency as an expression of care. We use technology to decrease the burden on our participants and those who support them, building products that augment, guide, and increase the value of human touch.
We believe that systems shape people.
We believe that people are the products of their environments. We believe that criminal justice administrators desire good outcomes but need better tools to achieve them. We believe that many of the issues that participants and supporting case managers face are systemic in nature: solutions must be systemic, as well.
We believe in treating people with respect.
We believe in the transformative power that comes from treating people with dignity and respect. We believe that because each of us are unique, individualized treatment is the only way to improve outcomes.
We follow facts, not fears or fantasies.
We are focused on measuring the outcomes of decisions, services, and programs. We believe that evidence—not fears or fantasies—should guide decision making in the justice system.
We believe in accountability.
Individuals should be held accountable for their actions. Agencies should be held accountable for outcomes. We are accountable as a company. We build technologies to make those accountabilities visible.
We believe innovation should benefit all.
Cutting-edge technology should not be limited to uses that benefit only the affluent, the private sector, or consumers. We seek to bring relevant tools from the consumer space to bear in the civic arena. This is important to us as a reflection of our attitude towards the marginalized as individuals worthy of focus, and of civic, criminal justice systems, as worthy of deep, thoughtful product strategy and service design.
We believe in pragmatism.
We know that our solutions today will be imperfect. But they allow us to help people while moving towards the ideal. Although we are focused on the offender’s experience, we are also building tools for authorities and case managers because we believe in holistic change. The justice process needs sustainable solutions that engage diverse stakeholders even if they have differing mandates.
We do not surveil.
We do not believe that constant surveillance is helpful or necessary for positive outcomes. We do not want to replace a system of incarceration with a system of surveillance. We believe constant location monitoring is unnecessarily punitive and that the data from such systems can be too easily used against participants.